Community satisfaction with the process of curative care administered by community health workers in the Boussé and Boussouma health districts in Burkina Faso

---

Résumé

The development of accessible care for communities is a priority in Burkina Faso.
To achieve this, the country has developed integrated community management of
childhood illnesses following the global agenda, involving trained and institutionalized community health workers and free community care. This study aims to identify
factors likely to influence the quality of the process of this community management.
We have undertaken to conduct a mixed cross-sectional study with a descriptive and
analytical aim. The data were collected in the health districts of Boussé and Boussouma from February 20 to March 30, 2023 (quantitative data) and from January
12–30, 2024 (qualitative data) using a questionnaire and an interview grid, then
the data were analyzed with SPSS IBM 25 and Nvivo 14. At the end of this study,
households reported benefiting from curative from community health workers, but
don’t use it first in some cases for fear of wasting time and also on the advice of
these community health workers. Binary logistic regression analysis identified factors influencing the quality of the process of this community care such as the ease of
contacting the community health workers, the level of education of households and
courtesy of the community health workers during care. In summary, households trust
the integrated community management of childhood illnesses. Their satisfaction with
this strategy could be improved by strengthening contacts between communities and
community health workers and their technical and communication capacities.

Mots-clés

Community satisfaction, Boussouma, community health workers